What is Person and Family Centered Care?
Person and Family Centered Care (PFCC) is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care professionals, patients, and families. It redefines the relationships in health care by placing an emphasis on collaborating with people of all ages, at all levels of care, and in all health care settings.
What are the core elements of PFCC?
(adapted from Institute for Patient and Family Centered Care)
Dignity and Respect. We treat people with respect and dignity by listening to and honoring member/patient perspectives and choices. Ex: Experience Standards (Respect Me. Know Me. Guide Me.), Communication skills (A.I.D.E.T.), culturally appropriate care, health literacy, calling patient by preferred name.
Information Sharing. We provide clear, comprehensive communication to our members/patients and families in ways that are useful and empowering, so they can effectively participate in care and decision making. Ex: OpenNotes, shared decision making, rounding.
Participation. We provide opportunities for our members/patients and families to participate in health care experiences at the levels they choose in ways that enhance their control and independence. Ex: Including patients and families in care rounds.
Collaboration. We ensure that collaboration among members/patients, families and providers occurs in policy and program development, implementation and evaluation; in research; in facility design; and in professional education, as well as in the delivery of care. Ex: CoDesign, Patient Advisory Councils, embedding Patient Partners on internal teams
What are the benefits/outcomes of PFCC?
Kaiser Permanente members off a unique, lived experience perspective that benefits everyone in the care system:
Benefits for Patients & Families
Benefits for Providers and Staff
Benefits for Organization
Provides opportunity to affect meaningful change and give backImproves services for own family and for others' familiesEmpowers patients and families to become more active recipients of care and servicesDevelops fresh perspective on how services could be deliveredIncreases responsiveness to patient and family identified needsEnhances providers' ability provide excellent care and increases job satisfactionFosters innovative solutions and creativity to solve long-standing problems in the systemImproves quality and person-centeredness of programs and servicesInspires and energizes staff and clinicians.