Person & Family Centered Care
At Kaiser Permanente, Person and Family Centered Care (PFCC) reflects our commitment to partnering with patients, families, and care partners to shape how care is delivered. We believe care is better when it is designed with the people it serves—across all ages, care settings, and stages of life.
We know that the best outcomes for quality, safety, and experience happen when clinical expertise is combined with the lived experience of patients, families, and care partners. That’s why we engage Patient Partners—individuals who collaborate with us on an ongoing basis to help improve care, programs, and services across our organization.
Today, more than 1,600 Patient Partners across Kaiser Permanente work alongside care teams and leaders to design and continuously improve the quality, safety and experience of care. Through more than 80 Patient Advisory Councils (PACs), co-design sessions, and participation on internal committees, Patient Partners provide insight on a wide range of topics—from medical center operations to mental health, NICU care, oncology, and more. Our councils reflect the diversity of the communities we serve, including members who participate in English, Spanish, Chinese, and Tagalog.
Patient Partners are essential to how we learn, grow, and lead. Their voices and lived experiences help us create more responsive, inclusive, and person-centered care—so we can continue delivering high-quality care that truly meets the needs of every Kaiser Permanente member.
Kaiser Permanente's Commitment to PFCC
Kaiser Permanente is deeply committed to person and family centered care as a core part of our National Clinical Quality Strategy. We build trusted partnerships among patients, families, and care teams—grounded in listening to and honoring each person’s perspectives, values, and choices.
We support patients in setting personal health goals and engaging in shared decision-making in the way that works best for them. Care is designed and continuously improved with input from members, families, clinicians, and staff—using both outcomes data and lived experiences to create more responsive, personalized care.